What A Bastard

Hmm, how were your Mondays? Mine was OK, had training for most of it, was supposed to be tomorrow, but one of the trainees for today was on a later shift and must have forgotten - was OK, but one day when there really should be four - was good to get away from my desk though, and talk a bit especially with Kirsty :)



Good to get away from my desk, because I had a bad phone call my first one - basically about thirty seconds after I logged on at 7.30 - NO ONE ever calls THAT early - and the guy was unhappy because I don't know why - he had phone lines on, he wanted digital ones, but they had been taken OFF just last week? Anyways, it didn't help that the customer didn't have a sales rep assigned (vacant portfolio) and I had to ask my nearest escalation point what to do. Who came over, pressed a couple of buttons while he loomed, and said to tell the customer that someone would get back to him. And then was unhappy again when I didn't use the word 'maybe' when I said someone would call the customer back today - and here I was thinking that the whole thing was to give the customer CONFIDENCE in our company's capabilities. So yeah, dodgy first up phone call, leapt at the chance when one of the team leader's said Paul can you take one of the training places - and then I was given the name of someone to email - the escalation point came over and wanted to read the email before I sent it out (geez, felt like I'm a newbie chef giving a meal to the king, via the bastard food tester LOL), and then when I got approval to give the dish to the king - oh, I mean send the email on, fucking game of email ping pong until someone decided to take responsibility. And THEN the guy says can I give him a call - umm, I sent it on to you guys with GOOD notes, and the customer is waiting for a RESPONSE - and is agitated, he needs a SINGLE point of contact SOON. And this is while I'm in training and at work an hour BEYOND when I should be - fuck it, I have been responsible enough the last few weeks with extra time after I SHOULD go, an email tomorrow morning will have to do. Sorry about all the Capital words by the way LOL.



And back to this escalation point - he sits right nearby me, and seems to be judging me constantly on how I am with customers and what I am doing. And being negative about it in the main. He yes I will admit it, intimidates me and even when I try to get other people's help, who may possibly be more positive about my mistakes - I am a newbie after all - he either inserts himself into the conversation or kind of has a sense of shock about him that I didn't go to him first. He is WRECKING my confidence in the job, I was thinking about it on the walk home from the train station and I see that, and it's like I am second guessing myself or not wanting to be in the office - yes, it has the potential to get that bad. Customer service is all about confidence ya know.



Oh, and all the good positive stuff with V, like 99.95 percent of it, and it keeps snagging on the 0.05 that is of less and less importance as more time goes on. Really makes me wonder sometimes - little negative versus huge positives, let's doubt everything anyways. And why isn't it considered official yet? hmmm...



Laterz taterz

Pauly