Surprisingly, as it was hella busy. As it has been the last two weeks basically. Especially busy for a Friday, but the positivity was because of the two compliments from customers that have basically burned into my skull.
The first one was a pretty simple order, no dramas to it or anything, but I explained what I would do blah blah - as I usually do, to every customer I get - and the feedback from this girl went along the lines of 'can I have your direct number, because you have been the most friendly, most helpful person I have ever talked to in your company'. Sorry, but we don't give direct numbers out, just the freecall one, but we are obliged, when asked or when we feel like it, to give out our full names. There are more Paulies in the company than just myself LOL.
So that gave me a bit of a buzz.
And then, about an hour later, another good call came in. Was an internal call from another staff member in the company, ringing in about an order already placed by a customer. I found the order, gave him all the info I thought he would need, and at the end of it he said I had been very thorough, I had known what he wanted to know before he even asked the questions (it's called experience, buddy), and he hoped he would get me next time he rang in.
This was all before lunch of course. The afternoon dragged as it normally does.
Pauly
The first one was a pretty simple order, no dramas to it or anything, but I explained what I would do blah blah - as I usually do, to every customer I get - and the feedback from this girl went along the lines of 'can I have your direct number, because you have been the most friendly, most helpful person I have ever talked to in your company'. Sorry, but we don't give direct numbers out, just the freecall one, but we are obliged, when asked or when we feel like it, to give out our full names. There are more Paulies in the company than just myself LOL.
So that gave me a bit of a buzz.
And then, about an hour later, another good call came in. Was an internal call from another staff member in the company, ringing in about an order already placed by a customer. I found the order, gave him all the info I thought he would need, and at the end of it he said I had been very thorough, I had known what he wanted to know before he even asked the questions (it's called experience, buddy), and he hoped he would get me next time he rang in.
This was all before lunch of course. The afternoon dragged as it normally does.
Pauly
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