Had another so so day at work yesterday - I was going along quite happily, helping customers and all, when this one customer rang in on a transfer through to me, wanted something done that I can't do, but I was more than happy to take the details and put it through to the team which did do it (or attempt to, she was asking something I don't think could be done). Then the whole tone of her conversation changed - it was, I KNOW you can do what I want over the phone, I WON'T get off the phone until what I want has been done. And also, that old favourite of I've been on the phone for twenty five minutes and why did you take the transfer when you couldn't help me?
Umm, maybe because I need a full picture of what you want, I can't just magically do anything just by some company details.
Anyways, when the attack dog persona came out, the bottom of my stomach fell out, my breathing quickened up, my focus was on the phone and computer screen, can be classed as tunnel vision perhaps. After I had successfully gotten rid of her - umm, warm transferred to the appropriate section - I went to the boss and said I couldn't handle any more customers on the phone for the day. Yay for email work.
But it was slightly better than the day before - by the time I got on the bus home, I was happy enough when listening to my music again. On Monday I was just flat for most of the night. And is it only Wednesday? Surely it must be Friday by now?
Paul
Umm, maybe because I need a full picture of what you want, I can't just magically do anything just by some company details.
Anyways, when the attack dog persona came out, the bottom of my stomach fell out, my breathing quickened up, my focus was on the phone and computer screen, can be classed as tunnel vision perhaps. After I had successfully gotten rid of her - umm, warm transferred to the appropriate section - I went to the boss and said I couldn't handle any more customers on the phone for the day. Yay for email work.
But it was slightly better than the day before - by the time I got on the bus home, I was happy enough when listening to my music again. On Monday I was just flat for most of the night. And is it only Wednesday? Surely it must be Friday by now?
Paul
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